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Your search returned 4 records. Click on the hyperlinks to view further details of Titles.. |
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Magazine Name : Quality Management Journal
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Year : 2008 Volume number : 15 Issue: 01 |
Building Bridges Between Researchers And Practitioners: A Collaborative Approach To Research In Performance Excellence
(Article)
Subject:
Academic Researchers
,
Baldrige Award
,
Collaboration
,
Performance Excellence
Author:
John R.
Latham
page:
08
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26
Controlling For Quality: Climate, Leadership, And Behavior
(Article)
Subject:
Facet Specific Behavior
,
Quality Climate
,
Social Control
Author:
Gil
Luria
page:
27
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40
An Alternative Approach In Service Quality: An E-Banking Case Study
(Article)
Subject:
Banking Services
,
Customer Satisfication
,
Kansei Engineering
,
Quality Engineering
Author:
Marvin E.
Gonzalez
Rene Dentiste
Mueller
page:
41
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58
Two Decades Of Using Kano,S Theory Of Attractive Quality: A Literature Review
(Article)
Subject:
Attractive Quality
,
Customer Satisfication
,
Product Development
,
Quality Attributes
Author:
Martin
Lofgren
Lars
Witell
page:
59
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75
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